Returns & Exchanges
At Ecolino, we want you to be completely satisfied with your sustainable home goods, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to ensure your home feels exactly as you envisioned while maintaining our commitment to quality and environmental responsibility.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original eco-friendly packaging, ensuring all tags and labels are still attached to avoid processing delays.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing