Frequently Asked Questions
Everything you need to know about creating a sustainable home with Ecolino.
What materials are used in Ecolino products?
We prioritize sustainability by using 100% organic cotton, recycled wood, and biodegradable composites to ensure every item is as kind to the planet as it is to your home.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your eco-friendly parcel leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. We believe in our quality, but your satisfaction is our top priority.
Do you offer international shipping?
Yes, Ecolino ships to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your packaging materials recyclable?
Absolutely. We use plastic-free, FSC-certified cardboard and water-activated paper tape to ensure our shipping process leaves the smallest footprint possible.
How should I care for my Ecolino textiles?
To maintain the longevity of our organic fabrics, we recommend machine washing on a cold, gentle cycle and air drying whenever possible.